Coles staff prepared for card only transactions this Easter in leaked memo

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A leaked memo has revealed Coles staff are being prepared for the possibility of needing to convert registers to “card only” sales this Easter.

The “cash process update” memo shared to social media comes amid “industry-wide challenges with cash movements” and could mean staff will experience shortages of change in their registers.

It is understood the memo was sent to Coles liquor stores including Liquorland, Vintage Cellars and First Choice stores across the country.

In the case of change shortages, the notification instructs Coles employees to convert the store to “card only” by printing and displaying notices at open registers and to remind customers that it is a “card only” register prior to starting the transaction.

If a customer questions why cash is no longer being accepted, staff members were told to say: “Our change reserves have been impacted by a decline in cash transactions, along with industry wide challenges with cash movement services. All card purchases are still accepted.”

The memo noted that all cash collections from Armaguard between Wednesday and April 5 would be paused.

Coles has been contacted for comment.

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